Customer Service Supervisor at Flour Mills of Nigeria Plc

TrendCast September 10, 2024

Customer Service Supervisor at Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc is one old Nigeria’s leading food and agro-allied companies, and owners of the Popular Golden Penny Food brand. In addition, the Company has a 30-megawatt diesel plant at the same site to act as a backup in the event of any shortage of feedstock for the gas generators.

With over 11,000 employees across Nigeria, today, Flour Mills has developed a diverse and truly inclusive environment, where employees can grow and reach their full potential.

Applications are invited from interested and qualified candidates to apply for Customer Service Supervisor at Flour Mills of Nigeria Plc

Customer Service Supervisor

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

Responsible for prompt service delivery to customers to guarantee customer satisfaction in addition to prompt resolution and escalation of complaints and enquiries from dealers and other external customers.

The Job

Identify service delivery challenges, resolve issues and escalate accordingly.
Coach call center staff through challenging customer service issues.
Analyze call center data and prepare reports.
Create sales order and other sales order related requests according to order processing standard.
Evaluate staff effectiveness and performance annually or on need basis.
Lead team meetings and give presentations to executives.
Manage large amounts of phone calls and written communication from other channels such as e-mail, chat etc.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication

Qualifications and Requirements:

Candidates should possess a B.Sc / HND in any related field
Familiarity with CRM would be and added advantage.

Experience:

3-5 years relevant experience with manufacturing industry and telecom industry.

The Person Must:

Have strong communication and interpersonal skills.
Possess basic and analytical and problem-solving skills.
Have strong phone contact handling & writing skills.
Ability to multitask, prioritize and manage time effectively.
Be familiar with CRM systems and packages.

Microbiologist / Compliance Manager– NNEFM

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

Responsible for ensuring compliance/ implementation and maintenance of Quality and Food Safety Management Systems as well as ensuring that products, site, personnel, and process conforms to microbiology standards.

THE JOB

Implement and maintain Quality and Food Safety Management Systems, continuously improving their effectiveness.
Conduct microbiological analysis of raw materials, finished products, equipment, personnel, and the environment to ensure compliance with standards.
Review process documentation to verify conformance with Quality and Food Safety Management System requirements.
Analyze incoming packaging materials, ensuring COAs are received and deviations are promptly escalated and resolved.
Identify areas of compliance vulnerability and risk, develop and implement corrective action plans, and provide guidance on preventive actions.
Perform site GMP and hygiene audits, implement corrective actions to address identified non-conformities.
Organize and conduct training sessions for operatives to meet quality and food safety standards.
Plan and execute internal and supplier audits to ensure adherence to quality standards.
Inspect and validate the cleaning of bins and other milling and packing equipment.
Function as the QMS Site Coordinator and Food Safety Team Leader, ensuring effective management and coordination.
Report all FMN Lifesaving Rules Violations and Behavioral-Based Safety issues to the Safety Department.
Perform any other tasks as assigned by the line manager.

Qualification and Requirement:

Have an excellent verbal and written communication skill.
Be able to work in fast-paced environment
Pay high attention to details.

QUALIFICATION

BSC /HND in Accounting or related field
Professional qualification such as ACA, ACCA or CIA is an advantage.

EXPERIENCE

Minimum of 2 years of experience in a medium-sized manufacturing organization, FMCG or audit firm.

Method of Application

Interested and qualified candidates for “Customer Service Supervisor at Flour Mills of Nigeria Plc” should click the APPLY HERE button below to start filling out the application form and submit it before the deadline.